{"id":2141,"date":"2025-08-08T16:45:36","date_gmt":"2025-08-08T16:45:36","guid":{"rendered":"https:\/\/kahea.ai\/?p=2141"},"modified":"2025-08-26T23:54:45","modified_gmt":"2025-08-26T23:54:45","slug":"ivr-still-matters","status":"publish","type":"post","link":"https:\/\/staging.kahea.ai\/fr\/ivr-still-matters\/","title":{"rendered":"L'IVR a encore de l'importance!"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2141\" class=\"elementor elementor-2141\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d55b019 e-flex e-con-boxed e-con e-parent\" data-id=\"d55b019\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-462f09d e-con-full e-flex e-con e-child\" data-id=\"462f09d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b570ba elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2b570ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">L'IVR a encore de l'importance!<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad53767 elementor-widget elementor-widget-heading\" data-id=\"ad53767\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">8 ao\u00fbt 2025<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ee8eac e-con-full e-flex e-con e-child\" data-id=\"0ee8eac\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22e8655 e-flex e-con-boxed e-con e-parent\" data-id=\"22e8655\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4d145 elementor-widget elementor-widget-text-editor\" data-id=\"8f4d145\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes syst\u00e8mes de r\u00e9ponse vocale interactive (SVI) restent le canal de service de premi\u00e8re ligne dominant - m\u00eame \u00e0 l'\u00e8re des chatbots de l'IA g\u00e9n\u00e9rative - car la plupart des clients pr\u00e9f\u00e8rent encore d\u00e9crocher le t\u00e9l\u00e9phone.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ca2551 elementor-widget elementor-widget-text-editor\" data-id=\"3ca2551\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le SVI traite environ deux fois plus d'interactions que les agents en chair et en os et cinq fois plus que le chat, et le march\u00e9 mondial du SVI devrait passer de 5 milliards d'euros en 2022 \u00e0 9 milliards d'euros d'ici \u00e0 2030.<\/p><p>What separates today\u2019s best IVRs from the 1990s-style menus that frustrate callers is personalization. Leading companies are giving additional attention to their automated attending systems by applying smart-interaction design principles, advanced analytics, and deep-learning technologies to create systems that meet the needs of<\/p><ul><li>Red\u00e9finir les flux d'appels en appliquant des principes centr\u00e9s sur l'humain - formulation plus simple, voix synth\u00e9tiques empathiques et ramifications contextuelles qui r\u00e9duisent les efforts et le temps d'attente.<\/li><li>Int\u00e9grer des moteurs pr\u00e9dictifs qui utilisent l'historique de l'appelant pour anticiper ses intentions (par exemple, proposer une v\u00e9rification instantan\u00e9e du solde \u00e0 une personne qui appelle toujours le jour de la paie).<\/li><li>Int\u00e9grez l'IA\/NLU conversationnelle pour que les clients puissent exprimer leurs besoins de mani\u00e8re naturelle et obtenir des solutions rapides sans l'intervention d'un agent.<\/li><\/ul><p>Ces mises \u00e0 niveau ne n\u00e9cessitent pas de d\u00e9manteler les plateformes existantes. Voici une courte feuille de route en trois \u00e9tapes :<\/p><ul><li>\u00c9tape 1 : Utiliser l'analyse pour trouver les \"points de rupture\" o\u00f9 les appelants abandonnent ou se d\u00e9sint\u00e9ressent d'un agent ; corriger les d\u00e9fauts de conception qui permettent de gagner rapidement du temps.<\/li><li>\u00c9tape 2 : R\u00e9imaginer les parcours prioritaires \u00e0 partir de z\u00e9ro et int\u00e9grer des donn\u00e9es contextuelles.<\/li><li>\u00c9tape 3 : Ajouter des pr\u00e9dictions bas\u00e9es sur l'apprentissage automatique et des capacit\u00e9s de conversation compl\u00e8tes.<\/li><\/ul><p>Sauter l'\u00e9tape 1 est risqu\u00e9 - cela peut coder en dur d'anciens points de douleur dans une nouvelle technologie brillante. Les entreprises les plus performantes passent continuellement d'une vague \u00e0 l'autre, en utilisant des donn\u00e9es clients fra\u00eeches pour faire \u00e9voluer le SVI. Les r\u00e9sultats observ\u00e9s comprennent des taux de satisfaction cinq fois plus \u00e9lev\u00e9s, une r\u00e9solution plus rapide des probl\u00e8mes et une r\u00e9duction de 10 % du nombre d'appels \u00e0 des agents en chair et en os, tout en r\u00e9pondant aux attentes des clients modernes en mati\u00e8re de service sans effort.<\/p><p>If you are looking to have an IVR system in your company or wish to optimize your current auto attendent system, <a href=\"https:\/\/staging.kahea.ai\/fr\/nous-contacter\/\">contact us<\/a>!\u00a0 \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab945a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"5ab945a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"944\" height=\"507\" src=\"https:\/\/staging.kahea.ai\/wp-content\/uploads\/2025\/07\/blog_body_temp.jpg\" class=\"attachment-full size-full wp-image-2143\" alt=\"\" srcset=\"https:\/\/staging.kahea.ai\/wp-content\/uploads\/2025\/07\/blog_body_temp.jpg 944w, https:\/\/staging.kahea.ai\/wp-content\/uploads\/2025\/07\/blog_body_temp-300x161.jpg 300w, https:\/\/staging.kahea.ai\/wp-content\/uploads\/2025\/07\/blog_body_temp-768x412.jpg 768w\" sizes=\"(max-width: 944px) 100vw, 944px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50bbcd0 e-flex e-con-boxed e-con e-parent\" data-id=\"50bbcd0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-036320f e-flex e-con-boxed e-con e-child\" data-id=\"036320f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e2fa1d elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8e2fa1d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83a885c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"83a885c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Vous avez aim\u00e9 cet article ? 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4.67302 23.9568 3.91242C23.8439 3.15182 23.5141 2.43989 23.0069 1.86189C22.4998 1.2839 21.8368 0.864321 21.0974 0.65341C20.3579 0.442498 19.5733 0.449191 18.8376 0.672686C18.1018 0.896182 17.4461 1.32701 16.9489 1.91357C16.4517 2.50014 16.1341 3.21758 16.0341 3.98C13.8595 4.72334 11.9373 6.06238 10.4864 7.84464C9.03544 9.6269 8.11412 11.7808 7.82732 14.061L5.88195 29.538C4.32187 29.5383 2.82578 30.1582 1.72272 31.2615C0.619673 32.3647 -2.14527e-08 33.8609 0 35.421H20V8.5Z\" fill=\"#D3F75D\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M20.0003 0.5V35.421H14.3516C14.7084 36.6429 15.4518 37.7161 16.4703 38.4797C17.4888 39.2433 18.7274 39.6561 20.0003 39.6561C20.3772 39.6558 20.7532 39.6199 21.1233 39.5488C22.1838 39.3421 23.1671 38.8477 23.9655 38.1196C24.7639 37.3916 25.3467 36.458 25.6501 35.421H40.0003C40.0003 32.1722 37.3662 29.538 34.1174 29.538L32.173 14.062C31.8865 11.7817 30.9654 9.62769 29.5146 7.84525C28.0639 6.06282 26.1418 4.72357 23.9672 3.98C23.841 3.01731 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0Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c98ee1a elementor-widget elementor-widget-heading\" data-id=\"c98ee1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">S'abonner \u00e0 notre lettre d'information<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a613b31 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a613b31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Restez inform\u00e9 des derni\u00e8res nouvelles, des conseils et des offres exclusives qui vous parviennent directement dans votre bo\u00eete de r\u00e9ception.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc1625 elementor-widget__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"1cc1625\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2227\" class=\"elementor elementor-2227\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4578c757 e-con-full e-flex e-con e-parent\" data-id=\"4578c757\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09a3600 elementor-tablet-button-align-stretch elementor-mobile-button-align-stretch elementor-widget__width-inherit form_newsletter_blog elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"09a3600\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width_tablet&quot;:&quot;25&quot;,&quot;step_type&quot;:&quot;none&quot;,&quot;step_icon_shape&quot;:&quot;none&quot;,&quot;button_width_mobile&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form_newsletter_blog\" name=\"Blog Newsletter Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2227\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"09a3600\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"IVR Still Matters! &#8211; Kahea\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" 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value=\"fr\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0268a18 e-flex e-con-boxed e-con e-parent\" data-id=\"0268a18\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4145f3a e-con-full e-flex e-con e-child\" data-id=\"4145f3a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f0cbf elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f7f0cbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cet article vous a plu ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f56edc5 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f56edc5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Et ce n'est pas fini ! Cliquez ci-dessous pour en savoir plus et rester inform\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f90f2fe elementor-tablet-align-left elementor-mobile-align-left elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f90f2fe\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/staging.kahea.ai\/fr\/blog\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9ae611 e-con-full e-flex e-con e-child\" data-id=\"a9ae611\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Les syst\u00e8mes de r\u00e9ponse vocale interactive (SVI) restent le canal de service de premi\u00e8re ligne dominant - m\u00eame \u00e0 l'\u00e8re des chatbots de l'IA g\u00e9n\u00e9rative - car la plupart des clients pr\u00e9f\u00e8rent encore d\u00e9crocher le t\u00e9l\u00e9phone.<\/p>","protected":false},"author":2,"featured_media":2142,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-2141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v25.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IVR Still Matters! 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